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OCRS — Occupancy & Capacity Reporting System

Navigation

OCRS site navigation and account access links.

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Support

OCRS Support Center

Support is provided by phone, by email and through the OCRS support request form. Every request is reviewed by the OCRS operations team.

Phone
503-847-3637
Support hours
Monday–Friday, 8:00 AM–5:00 PM PT
Initial response
Initial response within 2 business days, counted during the support hours shown. Initial-response target, not a resolution time.
Submit a support requestadmin@ocrsportal.org

How can we help?

Submit a support request

The primary OCRS support channel. Describe the issue and the facility or organization affected.

  • Technical issues
  • Reporting problems
  • User access and role changes
  • Account assistance
  • Training requests
Submit a support request

Organization portal

Existing OCRS users sign in for facility reporting, dashboards and history.

  • Facility bed board
  • Daily census submission
  • Reporting history
  • Exports
Organization login

Implementation and onboarding

For a new deployment, additional facilities, or an onboarding session for your staff.

  • New implementations
  • Adding facilities
  • Organization setup
  • Training sessions
Request implementation help

Documentation

Reference documentation for automated reporting, roles and permissions.

Browse documentation

Guides

Step-by-step walk-throughs for the bed board, census submission and history.

Open guides

Training

Role-based courses, starting with state administrator operations.

View training

Frequently asked questions

All frequently asked questions

What happens to your request

  1. Submit requestStep 1
  2. Request receivedStep 2
  3. OCRS support reviewStep 3
  4. ResolutionStep 4
  5. Confirmation with the requesterStep 5

Before you submit

These steps resolve most requests immediately.

  • Check the guide or document for the area you are using
  • Confirm your role and facility assignment with your organization administrator
  • Note the facility and reporting date involved
  • Capture a screenshot of any message shown
GuidesDocumentation

Support targets and service levels

The published support target below applies to every OCRS customer. It is a target for the initial response, not a resolution, restoration or workaround time, and it is not a service-level agreement.

Standard support

All OCRS provider organizations and facilities

Initial response within 2 business days, counted during Monday–Friday, 8:00 AM–5:00 PM Pacific Time (PT). This is an initial-response target, not a resolution time.

Published support target. Not a contractual service-level agreement.

Enterprise and government support

Statewide or agency deployments

Support scope, coverage and any service levels are defined in the applicable agreement for that deployment.

OWNER INPUT REQUIRED — SUPPORT RESPONSE POLICY: no standing enterprise service level is published until an executed agreement defines one.

Support window
Monday–Friday, 8:00 AM–5:00 PM Pacific Time (PT). The response clock does not run outside these hours; requests received outside the window are counted from the start of the next business day.
What is measured
The initial response from the OCRS support team, measured from the time the request is received during the support window. OCRS publishes no resolution time and operates no published severity matrix.
System status
OCRS does not publish a public service-status page or incident history. Internal system health is monitored by the OCRS operations team, and customers are notified of service-affecting events through the support channels above.